Terms of Service
1. Accounts and Access
You must provide accurate account information and keep credentials confidential. You are responsible for actions taken through your accounts.
2. Customer Data
“Customer Data” means data you submit to or connect with the Service. You retain all rights in Customer Data. You grant Steadwing a non-exclusive right to process Customer Data to provide, secure, support, and improve the Service and to derive de-identified or aggregated insights.
3. Integrations
You may connect third-party services (e.g., chat, incident management, version control, observability). By connecting, you authorize the Service to access and process data from those services within the scopes you grant. You are responsible for configuring, maintaining, and disconnecting integrations as needed.
4. Acceptable Use
You will not:
(a) violate law;
(b) interfere with or disrupt the Service;
(c) probe, scan, or test the vulnerability of systems without permission;
(d) misuse the Service to transmit malicious code or infringing, unlawful, or harmful content; or
(e) attempt to bypass technical or usage limits.
5. Changes to the Service
We may modify or discontinue features from time to time. If a change requires your action or consent (for example, to enable a paid feature), we will provide in-product notice before the change takes effect.
6. Orders
“Order” means (i) any in-product plan you accept, (ii) any mutually-signed ordering document (including an Order Form, Statement of Work, or Master Subscription Agreement), or (iii) any purchase order that Steadwing expressly accepts in writing.
7. Fees and Payment
Fees apply only if and when an Order exists under Section 6. If you activate paid features or enter into an Order, you agree to pay the applicable fees and any taxes. Unless expressly stated, fees are non-refundable.
We may invoice electronically and use third-party payment processors for billing. We may change fees prospectively; any new fees will apply only after you accept an Order or enable paid features.
8. Confidentiality
Each party may receive non-public information from the other party. The receiving party will protect such information with reasonable care and use it only to exercise rights and perform obligations under these Terms.
9. Security and Privacy
We maintain reasonable administrative, technical, and physical safeguards for the Service. We process personal data in accordance with our Privacy Policy (as updated from time to time).1
10. Intellectual Property; Feedback
Steadwing and its licensors own all rights in the Service and related materials. No rights are granted except as expressly set out in these Terms. You may provide feedback; we may use feedback without restriction and without obligation to you.
11. Third-Party Services
Third-party services you use are governed by their own terms and privacy policies. Steadwing is not responsible for third-party services and does not control their features or availability.
12. Disclaimers
THE SERVICE AND ANY RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEADWING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitation of Liability (Tiered)
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- For Free Use (No-Fee Orders), Steadwing’s total liability for all claims relating to the Service is $0.
- For Paid Orders, Steadwing’s total liability for all claims relating to the Service will not exceed the fees paid by you for the Service during the six (6) months before the event giving rise to liability.
In all cases, Steadwing will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.
Nothing in this Section limits liability where such limitation is prohibited by law (including for fraud, willful misconduct, or, where applicable, death or personal injury caused by negligence).
14. Term and Termination
These Terms apply while you use the Service. Either party may terminate access if the other materially breaches these Terms and fails to cure within 30 days after notice. Upon termination, you may export Customer Data for a reasonable period, after which we will delete it consistent with our retention practices.
15. Contract Hierarchy
If there is a conflict, the following controls in this order:
(1) a mutually-signed Order Form / SOW / MSA (as applicable),
(2) any Data Processing Addendum (to the extent it applies),
(3) these Terms, then
(4) documentation and policies referenced by these Terms.
16. Purchase Orders
Any terms on a customer purchase order or vendor portal are for administrative convenience only and are not binding unless Steadwing expressly agrees to them in a mutually-signed Order.
17. Electronic Signatures; Click-Through
The parties agree to transact electronically. Click-through acceptance, e-signatures (e.g., DocuSign), and email confirmations are legally binding to the same extent as handwritten signatures.
18. Contact
Questions about these Terms:
📧 hello@steadwing.com